Refund policy

Viero UK Returns Policy
At Viero UK, we take great pride in the quality of our products. We thoroughly inspect all materials before they leave our premises to ensure they meet our high standards. However, if you receive a product that is faulty, we are here to assist you.

Faulty Products:
We only accept returns or refunds for products that are deemed faulty. If you believe you have received a faulty item, please follow the steps below:
  1. Contact Us: Notify us within 7 days of receiving your order by emailing francesca@viero.co.uk or calling 08706092827. Please provide your order number, a description of the fault, and any relevant photos or documentation.
  2. Assessment: Once we receive your claim, our team will assess the issue. If the product is found to be faulty, we will arrange for a return or replacement at no additional cost to you.
  3. Return Process: If a return is required, we will provide you with a return authorisation and instructions on how to return the item. Products must be returned in their original packaging.
  4. Refund or Replacement: Upon receiving the faulty product, we will offer either a replacement or a full refund, including any shipping costs associated with the return.
Non-Faulty Products:
We do not accept returns or offer refunds for products that are not faulty. Please ensure you select the correct products before completing your purchase, as all sales are final unless the product is defective. If a non-faulty product is accepted for return in exceptional circumstances, the return will be at the sender’s expense.

Contact Information:
For any questions or concerns regarding our returns policy, please contact our customer support team at enquiries@viero.co.uk or calling 08706092827.

Thank you for choosing Viero UK. We are committed to providing you with the highest quality products and service.