Shipping policy
1. Order Processing Time
- Standard Processing Time: All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order.
- Order Delays: You will receive a notification if there is a significant delay in your order processing time.
2. Shipping Rates & Delivery Estimates
- Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Estimates: We strive to process orders within 2 business days, with delivery typically expected the next business day. However, please note that this may occasionally vary due to courier logistics
3. International Shipping Policy
- Availability: We ship internationally, costs will be calculated separately.
- Customs, Duties, and Taxes: We will assist where possible with customs and taxes applied to your order.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. Damages
- If you received your order damaged, please contact us at enquiries@viero.co.uk
- Steps to File a Claim: Please take photos and videos of the damaged goods before filing a claim.
6. Missing or Lost Packages
If your package is lost or missing, please contact us enquiries@viero.co.uk with your order details, and we will assist you in tracking down the package.
7. Returns Policy
· Viero UK is not responsible for coordinating returns; this responsibility lies with the purchaser
8. Contact Us
If you have any questions about our shipping policy, please contact us at:
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- Email: enquiries@viero.co.uk
- Phone: 0870 609 2827